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Before you contact us, check our FAQ below:
Q: When and how the tips are sent to me?
A: All tips are sent exclusively by SMS text, right to your mobile phone
from Hong Kong mobile +852-68467438. You should receive your tips latest
by 22:00 GMT+8 Hong Kong time during match days. Else please contact our
customer service team as soon as possible. You may also request for a
copy of the tips to be delivered by email.
Q: What if the free tips replacement also don't
win?
A: We only replace 1 tips for each purchase tips credits only.
Regardless of the results of the replacement tips, we don't provide
further replacement tips. Anyway, such situation rarely happens
throughout our history! Q:
Can your SMS text reach my mobile phone?
A: Our Hong Kong mobile network are one of the world's most advanced,
and we have not had any problems of SMS text delivery. Just ensure that
your mobile phone is connected, and you will surely receive our tips on
time, for all match days. Contact our customer
service team by email below: Our customer service team operates 7 days a week, 365
days a year. We pledged to response to all emails received within 1 day.
Please use the email form below to contact our customer service team.
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